Delivery of Products
The countries to which the Products can be delivered are indicated on the Site when the Order is placed. Outside these delivery areas, the Company will be entitled to refuse the Order or to accept it after estimating the shipping costs associated with this delivery.
The Company mandates its suppliers to deliver the Products to the Customer in accordance with the delivery times indicated to the Customer when placing the Order. In the event of a delay in delivery due to unforeseeable circumstances, the Customer is invited to contact the Company to find out the additional time required for delivery. In the event of non-delivery at the end of the additional time communicated, the Customer may cancel his order by sending a registered letter with acknowledgment of receipt or by writing on another durable medium. The Customer will then be reimbursed no later than fourteen days following receipt of the cancellation request by the Company.
However, the Customer must ensure that the delivery information provided to the Company is and remains correct until full receipt of the Product(s) ordered. The Customer therefore undertakes to inform the Company of any change in contact details that may occur between the order and delivery by sending an email without delay to the customer service email address. Failing this, in the event of a delay and/or error, the Customer may under no circumstances hold the Company liable for the failure or delay in delivery.
The Company shall also not be liable if the non-receipt or delay in delivery of the Products is due to a force majeure event as defined by applicable law and the competent courts.
Problems at reception
For Colissimo delivery with signature or Mondial Relay home delivery, if you notice damage to the packaging of the parcel, you must either refuse it or accept it but express a reservation and ask the delivery person to note your observation.
From the moment of delivery, you have two hours to 1-check the adequacy between the contents of the package and your order 2-check the integrity of the goods 3-notify our customer service by email using the contact form in the event of an anomaly.
For delivery by courier, the integrity of the goods and the conformity of the contents with the order must be checked before signing the delivery receipt.
If you notice any damage to the goods or if there is an error or shortage of products, you must either refuse the goods or accept them with a reservation and note your observations on the delivery receipt. You have two hours to notify our customer service by email using the contact form.
These findings must be justified, in particular by photographs.
If these formalities are not complied with, the products will be deemed to be compliant and no complaints, nor requests for reimbursement or exchange will be accepted.
