Refund policy

Customer experience and satisfaction are our top priority, which is why we offer a money-back guarantee:

Up to 14 days after receiving your items, you can request a refund by emailing info@fontainebackes.fr

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will not be able to make any changes.

Please note that orders that have already been packed or shipped cannot be cancelled.

Once we receive and inspect your returned item, we will send you a confirmation email. We will also notify you of our decision to approve or reject your request.

If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days.

If you haven't received your refund yet, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing time before a refund is posted.

If, after following all these steps, you still have not received your refund, please contact us via the contact form on our website or at info@fontainebackes.fr.